Return & Exchanges
We want you to love every Victoria & Eve piece.
If for any reason your purchase isn’t quite right, you’re welcome to return or exchange it within 30 days of receiving your order.
We understand that true style is about confidence — and we want you to feel completely satisfied with your purchase.
How to Return an Item
Step 1: Complete the Return Form
Download the return form [here] and fill it out completely.
Be sure to include your order number and contact details so we can process your request quickly.
Step 2: Send Your Items
Ship your products together with the completed return form to the address listed on the form.
Please include a Track & Trace code with your shipment.
As the sender, you’re responsible for the return until it reaches us, so we recommend using a secure, trackable service.
Step 3: Receive Your Refund
Once your return has been received and inspected, we’ll process your refund within five (5) business days.
Your refund will be credited to your original payment method.
Exchanges
If you wish to exchange an item for a different size or color, simply note your exchange preference on the return form.
We’ll reserve the new item for you as soon as your return is processed.
If the item is unavailable, we’ll issue a refund instead.
Return Conditions
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Items must be unworn, unwashed, and in their original condition with all tags attached.
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Returns must be initiated within 30 days of delivery.
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Final sale items and gift cards are not eligible for return or exchange.
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Shipping fees are non-refundable unless the item arrived damaged or incorrect.
Need Assistance?
Our customer care team is here to help.
If you have any questions about your return or exchange, please contact us at
📧 support@victoriaeve-savannah.com