Frequently asked questions
Order & Delivery
Q: When can I expect my order?
A: The average delivery time is 5–14 days.
Our products are shipped directly from our suppliers to you. This unique business model allows us to reduce storage and transportation costs — meaning we can offer our collections at fair prices while covering the shipping costs for you.
Q: The estimated delivery time has passed. Where is my order?
A: In 99% of cases, orders are delivered within the expected timeframe.
However, occasional delays in the shipping process may occur.
You can check your order status using this link: [link].
If you haven’t received your order within 3 days after the expected delivery date, please contact us — our customer care team will be happy to assist you.
Q: Some items are missing from my order. Why?
A: Because we work with multiple suppliers, your products may be shipped separately.
If some items are missing, they will usually arrive within 2–3 days.
We apologize for any inconvenience and appreciate your patience.
Q: What are the shipping costs?
A: Shipping is completely free on all orders — no minimum purchase required.
Returns & Exchanges
Q: I’m not satisfied with my order. Can I return it?
A: Yes, absolutely. You may return any order within 30 days — no explanation required.
Q: How do I return an item?
A: If you’re not satisfied with your purchase, you can return or exchange it within 30 days of receiving it.
Items must be returned in their original condition, with all tags and labels attached, and must show no signs of wear or use.
All return packages must include a Track & Trace code, as the sender is responsible for the shipment until it reaches us.
Once we receive your returned items, your refund will be processed within 14 days.
👉 [Click here to download the Return Form]
Track & Trace
Q: Where can I find my Track & Trace code?
A: You can enter your email address and order number on this page [“here”] to track your shipment in real time.
Q: My Track & Trace code doesn’t show any information. Why?
A: Tracking information becomes available once your order has been processed by the carrier.
Please note there may be a short delay before the tracking details are updated.